Change of Mind or exchange within 30 days

<h1 style=" text-decoration: none;" id="isPasted"><strong>Change of Mind and Exchange policy FAQ</strong></h1><p style=" text-decoration: none;">Frequently asked questions about returns, refunds, and exchanges.</p><h2 style=" text-decoration: none;" id="how-do-i-return"><strong>How do I return?</strong></h2><ul style=" text-decoration: none;"><li>Visit our returns center: <span style=" text-decoration: none;" id="isPasted"><a href="https://espressodisplays1.aftership.com/returns" target="_blank" rel="noopener noreferrer">Change Of Mind</a></span></li><li>Enter your order number and email address to start</li><li>Follow the instructions and select the items you want to return</li><li>Once your request is approved, you will get a confirmation email with shipping guidelines</li></ul><h2 style=" text-decoration: none;" id="what-items-are-returnable"><strong>What items are returnable?&#xA0;</strong></h2><ul style=" text-decoration: none;"><li>Within 30 days from the date of purchase&#xA0;</li><li>In unused and resellable condition</li><li>In the original packaging with all the tags intact</li><li>Customer to be charged for return shipping</li></ul><h2 style=" text-decoration: none;" id="the-item-i-received-is-damaged"><strong>The item I received is damaged!</strong></h2><p style=" text-decoration: none;">If the purchased product is faulty, reach out to support@espres.so within 7 days of the delivered date.</p><h2 style=" text-decoration: none;" id="can-the-items-be-exchanged"><strong>Can the items be exchanged?</strong></h2><p style=" text-decoration: none;">We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.</p><h2 style=" text-decoration: none;" id="what-are-the-refund-options"><strong>What are the refund options?</strong></h2><p style=" text-decoration: none;">The following refund options are supported:</p><ul style=" text-decoration: none;"><li>Refund to the original payment method</li></ul><h2 style=" text-decoration: none;" id="how-do-i-ship-back-the-items"><strong>How do I ship back the items?</strong></h2><p style=" text-decoration: none;">For instructions on how to ship the returned products, refer to the email received after placing the return request. &#xA0;We recommend to use the original packaging that the product arrived in.</p><h2 style=" text-decoration: none;" id="how-soon-will-i-get-my-refund"><strong>How soon will I get my refund?</strong></h2><p style=" text-decoration: none;">Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.</p><h2 style=" text-decoration: none;" id="my-question-is-not-addressed"><strong>My question is not addressed...</strong></h2><p style=" text-decoration: none;">If you have any queries regarding return or refund, reach out to <a href="mailto:support@espres.so">support@espres.so</a></p>

Change of Mind

To make a warranty claim please send an email to our customer service team using this link: Warranty Claim. In your email if you could please help us by providing as much detail as possible for a faster resolution such as your order ID, the computer

<h1 id><br></h1><p>To make a warranty claim please send an email to our customer service team using this link: <a href="mailto:support@espres.so">Warranty Claim</a></p><p>In your email if you could please help us by providing as much detail as possible for a faster resolution such as your order ID, the computer model and operating system version you are using.&#xA0;</p><p>If you purchased from a retailer please return back to where you purchased the espresso Display.</p><p><br>For Warranty Policy please see this link: <a href="https://au.espres.so/policies" target="_blank" rel="noopener noreferrer">Warranty</a></p>

Warranty Claim

Our team is here to help. Drop us a line.

espresso

Change of Mind, Exchange or Warranty Claim

Return, Exchange or Warranty Claim

Using the correct USB-C Cable

Using an Apple iPad with Espresso Displays Portable Monitors

How to Connect Your Espresso Display to Apple Devices with a Lightning Port

Where is my serial number located?

How to change settings without Touch?

Will a 3rd Party USB-C Cable Work?

Connecting your display using our USB-C Cable

My USB-C Cable isnt working?

Can I use a 3rd Party HDMI Cable

The espresso logo flashes when plugged in

Windows

Applications

Troubleshooting

How to setup your espressoDisplay

Connecting the espresso 13 or 15 to the Stand Pro

Setup the espresso Display

What can I do on the new espressoDisplay that I couldn't do on the original espressoDisplay?

Does the espressoDisplay have a battery?

General Information on the espressoDisplay

espresso 13 & 15

What cable do I use?

Connecting the espresso 17 Pro to the Charge

Connecting the espresso 17 Pro to the Nintendo Switch

Connecting the Stand Pro to the espresso 17 Pro

Connecting the Case 17 to the espresso 17 Pro

How to setup your display 17 Pro

How to change the Colour Profile on your display (MAC & PC)

How to Connect Your Espresso 17 Pro to a MacBook

Setup

How bright is the espresso display 17 Pro

What is the resolution of the espresso display 17 Pro?

What side are the ports located on the espresso display 17 Pro?

Can you daisy chain the espresso display 17 Pro?

Can I use my own USB-C Cable?

Difference between the espresso display and the espresso display 17 pro

Can I use the espressoStand with my espresso display 17 Pro

How long is the cable that comes with the espresso display 17 Pro?

Can I plug in 2 espresso displays into my computer?

Are there magnets inside the espresso display 17 Pro?

Is there a battery inside the espresso 17 Pro?

Is the espresso 17 Pro wireless?

Can I use the espresso 17 Pro with my other monitors connected?

What is the colour range in the espresso 17 Pro?

Can I plug a webcam into the espresso 17 Pro?

Product Warnings espresso 17 Pro

How to Adjust Speaker Volume on the Espresso 17 Pro

General Information

My screen turns on and then off straight away

Connectivity Issues with the Espresso Pro 17

espresso 17 Pro

How to Color Calibrate Your Espresso Display on Windows

How to Color Calibrate Your Espresso Display on a Mac

Changing color profile on your espressoDisplay (for Mac and PC)

Color Calibration

How to turn off your touch input

First Steps to Fix Touch Functionality on Your Espresso Display

Touch

How to Access the On-Screen Menu on the Espresso 17 Pro

How to Access the On-Screen Menu on Your Espresso 15 Touch Display

Changing Brightness via on Screen Menu

Screen Controls

How to Change the Frame Rate of Your Espresso Display

Frame Rate

espresso Displays

Case 17

How to setup the espressoCase

How to use the espressoCase

espressoCase

Will the espressoStand connect to other devices?

How to setup your espressoStand

How to use the espressoStand

espressoStand

How to setup your espressoMount

How to use the espressoMount

My display wont stay on the espressoMount

espressoMount

Espresso Pen - Pen Tips

How to setup your espressoPen

How to store your espressoPen

How to charge your espressoPen

How to use

espressoPen

How to apply the espressoCreator

espressoCreator

How to apply the espressoProtector

espressoProtector

It doesn't fit my display

I need replacement stickers

Screen Protectors

My display is not sticking to my Stand+

My Stand+ is really hard to open

What is Stand+?

What is the difference between the espresso Stand, Stand+, and Stand Pro??

Stand+ Product Warnings

Stand+

My display is not connecting to my Stand Pro

The Stand Pro is really hard to open

I snapped the kickstand of my Stand Pro

Connecting the Stand Pro to the Charge

Setting up the Stand Pro in Drawing Mode

Stand Pro

Connecting the Charge to your laptop

Connecting espresso Charge to espresso Stand

Connecting espresso Charge to Stand Pro

Charge is not re-charging

Charge will not connect to the Stand Pro

My Charge will not hold a charge or is draining quickly.

Charge

espresso Accessories

Introduction & How to

Auto-Rotation

Downloading the right version for your device.

Change Scale

Where do I download espressoFlow?

Maximum number of apps

General

espressoFlow

Tutorial

What is Jot?

Jot by espresso

Software Support