We’re excited to get you setup with your espresso Display. This page is for Amazon customers, and is created to ensure you get the full espresso experience. 
To get started with your espresso Display, please follow the steps below. 
If at any point you need support, please contact our team via [email protected], or via the Chat Widget on this page.

When contacting us, please use the following subject line and query topic template. Using this template will help our team respond in the most efficient way:

Subject Line: Onboarding - Amazon Customer - [Step of Issue]

Step 1: Connecting your espresso Display to your Device

Watch the following video by clicking the image, which will open a new tab. The video will detail the following  steps:

Connect to your device with the USB-C cable included in the box.

1. If you have an older device that requires HDMI or Mini-DisplayPort, please connect using that cable.
   • If you did not purchase the required cable, you can purchase one from our Website, or on our Amazon page.
   • If you can't connect to your device with the USB-C cable and are unsure whether you need an additional cable, contact us via [email protected] or the Chat Widget
2. When connected correctly to your device,  the espresso logo should appear on the Display screen for 2 seconds when powering up. Once the Display is powered up, the screen should show an on-screen environment from your device. The on-screen content may be mirrored or duplicated from your display based on your previous settings. You can configure these settings at a later stage using espressoFlow, otherwise go to System Preferences >> Displays and modify manually to suit.
3. If you are using a smartphone, tablet or portable console, try connecting first with an external power supply, then connect your device utilising both USB-C ports. Once connected, you will be able to optimise the maximum brightness that the device can power without external power.

If you cannot get the device connect, please contact customer support with the Subject Line: Onboarding - Amazon Customer - Connecting Your Device. 
Please include what device you are trying to connect it to. Examples:

• Device (Laptop / Phone / etc.)
• Brand (Apple, Dell, HP, Lenovo)
• Model (2021 M1 MacBook Pro)

Step 2: Login to myEspresso and register your device

myEspresso is a platform designed to help provide the best experience to our customers through updates, news and ensuring that you can access relevant information about your device.

Please follow the steps to create your myEspresso account:

1. Create your account by clicking this link
2. Log in using your Amazon email address
3. Contact customer support in the section below. Use Subject Name: Register Order from Amazon
   4. In the message, include your Amazon Order Number which can be found in your email confirmation or the manage orders of your Amazon Account, as shown below in green:
   

• The customer support team will add your order to your account. If you have ordered a Display 13 Touch or Display 15, and espresso Pen, you will automatically be granted a lifetime license for our writing and notepad tool, Jot by espresso. 
• For all other customers, you can still try Jot for free for 14 days, or upgrade your order to meet the offer criteria.
  
  

Step 3: Download espressoFlow and Jot

Click this link to download espressoFlow and Jot, both are included from the same download link. You can follow the video instructions by clicking the link in the image.

For Mac Users

1. Download file from the espressoFlow Page
2. Open the file on your desktop, swipe it into applications
3. Open file in Applications
4. Follow the 'get started' sequence, including the appropriate permissions
5. Follow the onboarding sequence to show what settings you can change and optimise within Flow

For Windows Users

1. Download the file on the espressoFlow Page
2. Open the App
3. Go through the get started flow

Step 4: Try out Jot

Watch this video to learn about Jot, our software that enhances the way you draw and visually communicate online. First release is launching on macOS, with Windows coming in the following months.

All done! It's now for you to show us what you use the Display for. We're dedicated to giving the best product experience possible, so we always welcome ideas, feedback or things you think would be helpful.

If you do message us, it is likely a few months later you may see your idea in reality! All the best with your espresso, and thank you for purchasing our products.

Reminder: If you have gotten stuck at any point along the way, the best place to contact us is on our support email line. [email protected]