Yes there are 3rd Party cables that will work with the espressoDisplay however there are distinct differences between USB-C cables that are available in most retailers. In most cases plugging in a non supported 3rd party USB-C Cable will result in th

<p id="isPasted" style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Yes there are 3rd Party cables that will work with the espressoDisplay however there are distinct differences between USB-C cables that are available in most retailers.&#xA0;<p style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">In most cases plugging in a non supported 3rd party USB-C Cable will result in the display flashing the espresso logo on the screen and then simply turning off. This is due to the cable being used not supporting a video signal.&#xA0;<p style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you need assistance with a specific cable our customer support team will be able to assist.

Will a 3rd Party USB-C Cable Work?

To connect your display up using the espresso USB-C --> USB-C cable (provided in the box).

<p id="isPasted" style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To connect your display up using the espresso USB-C --&gt; USB-C cable (provided in the box)<p style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;<p style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;<p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(47, 57, 65); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><iframe src="https://www.youtube-nocookie.com/embed/MH6m-ts_GsY" width="560" height="315" frameborder="0" allowfullscreen style="box-sizing: border-box;"></iframe>

Connecting your display using our USB-C Cable

USB-C cables can come in many different lengths and capabilities. When purchasing or replacing any USB-C cables you need to ensure they are USB-C 3.1 (Gen 1 or Gen 2). *Please note some cables are data only and will not work correctly with the espres

<p id="isPasted" style="box-sizing: border-box; text-align: center; color: rgb(47, 57, 65); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">USB-C cables can come in many different lengths and capabilities. When purchasing or replacing any USB-C cables you need to ensure they are USB-C 3.1 (Gen 1 or Gen 2).<p style="box-sizing: border-box; text-align: center; color: rgb(47, 57, 65); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;<p style="box-sizing: border-box; text-align: center; color: rgb(47, 57, 65); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*Please note some cables are data only and will not work correctly with the espressoDisplay* If you need help or advice on a specific USB-C cable please do not hesitate to reach out to&#xA0;<a href="mailto:support@espres.so" style="box-sizing: border-box; background-color: transparent; color: rgb(31, 115, 183); text-decoration: underline;">support@espres.so</a>

My USB-C Cable isnt working?

If you are using the espressoDisplay to connect to your devices HDMI port. You will need to ensure the device is also connected with the USB-A Cable. This will ensure the espressoDisplay has enough power. The espressoDisplay USB-C --> HDMI & USB-A Ca

<p id="isPasted" style="box-sizing: border-box; text-align: center; color: rgb(47, 57, 65); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are using the espressoDisplay to connect to your devices HDMI port. You will need to ensure the device is also connected with the USB-A Cable. This will ensure the espressoDisplay has enough power.<p style="box-sizing: border-box; text-align: center; margin-bottom: 0px; color: rgb(47, 57, 65); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The espressoDisplay USB-C --&gt; HDMI &amp; USB-A Cable can be&#xA0;<a href="https://espres.so/product/hdmi-cable/" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(31, 115, 183); text-decoration: underline;" target="_blank">found here</a>

Can I use a 3rd Party HDMI Cable

In the situation where the espressoDisplays logo flashes on your screen the following troubleshooting tip will help get this resolved for you. - Verify your device is capable of video over USB-C, you can check the compatibility via our help section b

In the situation where the espressoDisplays logo flashes on your screen the following troubleshooting tip will help get this resolved for you.- Verify your device is capable of video over USB-C, you can check the compatibility via our help section by finding your device, alternatively if your device is not listed you can check directly with the manufacturer of your device.- If your device is compatible and is still having the same issue please reach out to our support team for further assistance - support@espres.so

The espresso logo flashes when plugged in

Windows

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