Why Is My Espresso Display Showing Whitening in the Center of the Screen?Updated 8 months ago

1. Why is there a whitening effect in the center of my Espresso Display?

If you notice a whitening or lightening effect in the center of your Espresso Display, it is likely caused by a "heatspot." A heatspot occurs when a specific area of the screen becomes warmer than the surrounding areas, leading to a temporary visual distortion. This is not a common issue, but it can happen under certain conditions, such as prolonged use or exposure to high ambient temperatures.

2. What causes a heatspot on the Espresso Display?

A heatspot is typically caused by:

• Extended periods of use: Running your display for long hours without breaks can cause certain areas, especially the center, to become warmer than others.
• High ambient temperatures: Using the display in a hot environment without proper ventilation can contribute to the development of heatspots.
• Direct sunlight: Placing the display in direct sunlight for extended periods can also cause overheating and lead to a heatspot.

3. Is the whitening effect permanent?

In most cases, the whitening effect caused by a heatspot is temporary and should resolve once the display cools down. If the screen is allowed to rest and return to a normal temperature, the visual distortion usually fades. However, repeated exposure to conditions that cause heatspots could potentially lead to more persistent issues.

4. What can I do to prevent heatspots and whitening on my display?

To prevent heatspots and the resulting whitening effect:

• Avoid prolonged use without breaks: Give your display regular breaks during extended use to allow it to cool down.
• Ensure proper ventilation: Use your display in a well-ventilated area where air can circulate freely around it.
• Avoid direct sunlight: Keep the display out of direct sunlight, especially during peak hours when the sun is strongest.
• Monitor ambient temperature: Try to use the display in environments with moderate temperatures and avoid overly hot settings.

5. What should I do if my display develops a heatspot?

If you notice whitening in the center of your display:

• Turn off the display: Allow it to cool down for a period before using it again.
• Move to a cooler environment: If possible, move the display to a cooler, shaded area where it won’t be exposed to excessive heat.
• Check ventilation: Ensure that the display is not being obstructed and that air can flow around it freely.

6. Will the heatspot affect the performance of my display?

While a heatspot causing whitening is primarily a visual issue, prolonged exposure to high temperatures can potentially affect the overall performance of the display over time. It’s important to address the underlying heat issue to prevent any long-term damage.

7. Is this issue covered under warranty?

Yes, if your Espresso Display develops a heatspot and shows whitening in the center of the screen, it is covered under warranty. We recommend contacting Espresso Displays customer support to report the issue. They will guide you through the process, and if necessary, arrange for a replacement display.

8. What should I do if the whitening effect doesn’t go away?

If the whitening effect does not diminish after the display has cooled down, or if it worsens, you should contact Espresso Displays customer support immediately. They can provide further assistance and, if required, facilitate a replacement under your warranty.

9. How can I monitor the temperature of my display?

While the Espresso Display does not have a built-in temperature monitor, you can keep an eye on the surrounding conditions to ensure they are not too hot. If you often use the display in environments where heat could be an issue, consider taking regular breaks to allow the display to cool down naturally.

10. What is the process for getting a replacement if my display develops a heatspot?

If your display develops a heatspot, simply contact Espresso Displays customer support. They will guide you through the warranty process, including how to return the defective display and receive a replacement. We aim to make this process as smooth and quick as possible to minimize any disruption to your work.